Refund Policy

At PowerPlayX, we strive to provide a seamless and enjoyable experience for all users. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

1. General Refund Policy

• All transactions on PowerPlayX are final. Refunds are only considered under specific circumstances outlined in this policy.
• Refunds will not be provided for user errors, including accidental transactions, incorrect selections, or failure to comply with platform guidelines.
• Users are advised to carefully review their transactions before confirming any payments.

2. Eligibility for Refund

• A refund may be granted in cases where a technical error results in an incorrect deduction.
• If a transaction fails but the amount is deducted from the user's account, a refund request can be submitted.
• Refunds will only be processed if the issue is verified by our support team.

3. Refund Request Process

• Users must submit a refund request within 24 of the transaction.
• The request should include transaction details, a description of the issue, and supporting evidence (if applicable).
• Our support team will investigate and respond to the request within a reasonable timeframe.

4. Processing Time

• If a refund is approved, the amount will be credited back through the original payment method.
• Refund processing may take between 24 depending on banking and payment provider policies.
• Users will be notified once the refund has been successfully processed.

5. Non-Refundable Cases

• Refunds will not be issued for voluntarily canceled transactions or purchases made knowingly.
• Any misuse of the refund policy may result in account restrictions.
• Refunds are not applicable for cases where users violate platform rules or terms.